Shipping policy
Shipping Policy
Last updated: September 21, 2026
WHERE WE SHIP
Mug Gift Boutique ships only within the United States. Available destinations and shipping methods are shown at checkout. Service to Alaska, Hawaii, U.S. territories, PO Boxes, or military addresses may vary by product and fulfillment provider.
If we accept an order and then determine that we cannot ship to the address provided, we will contact you. If we cannot agree on a supported delivery arrangement, we will cancel the unfulfillable order and refund the amount paid for it, including applicable taxes and shipping charges.
PRODUCTION AND TRANSIT TIMES
All products are made to order through third-party fulfillment partners.
Typical estimates after we receive your complete order and payment authorization are:
- Production: 2-7 business days.
- U.S. carrier transit after shipment: 3-8 business days.
Business days are Monday-Friday, excluding U.S. public holidays. Production and transit are separate stages. A carrier transit estimate alone does not include production time; a total delivery estimate includes both. Please review the information shown for your particular order before purchasing.
When known before purchase, longer production estimates for holidays or peak periods will be disclosed in the relevant product or checkout information.
PRODUCTION DELAYS AND ORDERS WE CANNOT FULFILL
If we cannot ship within the timeframe promised for your order, we will notify you and explain your options, including agreeing to a revised shipping timeframe or canceling for a refund.
If we cannot fulfill the order, we will cancel the order and refund the unshipped merchandise and associated charges.
CARRIER DELAYS
Delivery estimates are not guaranteed unless expressly stated otherwise. Weather, holidays, and carrier disruptions may affect transit.
If your package is significantly delayed, contact us so we can investigate with the fulfillment partner or carrier.
ORDER CONFIRMATION AND TRACKING
You will receive an order confirmation after purchase and a shipping notification with tracking when available.
Tracking may take time to update. Creating a shipping label alone does not confirm that the carrier has received the package.
Items may ship separately when fulfilled by different facilities or at different times.
SHIPPING COSTS
Shipping charges are shown at checkout before purchase. Refunds of shipping charges are handled under our Return & Refund Policy.
We do not charge additional shipping for a replacement of a confirmed damaged, defective, or incorrect item.
ADDRESS ERRORS AND CHANGES
Please enter a complete and accurate shipping address. If you notice an error, email muggiftboutique@gmail.com immediately.
We will try to help, but address changes may be unavailable after production or shipping preparation begins.
If an order is returned to the fulfillment partner because of an address error supplied by the customer, we will contact you to discuss available options. Reshipping may require an additional shipping charge, which we will disclose before reshipping.
If the address or fulfillment error was caused by us or our fulfillment partner, we will correct it without charging you additional shipping.
A returned-to-sender package will not automatically be treated as successfully delivered to you.
MISSING PACKAGES
If your package has not arrived, email us with your order number and tracking details. We will review the shipment and work with the fulfillment partner or carrier to investigate.
If the shipment is confirmed lost before delivery, we will arrange a replacement at no additional cost or issue a refund.
If tracking shows delivered but you cannot locate the package, check the delivery location and with other members of your household, and contact the carrier for delivery details. Please also notify us so we can help investigate.
A delivered scan does not automatically disqualify every claim.
Where correct delivery is established and a package is subsequently stolen or lost, a free replacement or refund is not guaranteed.
This provision does not affect claims for an item that arrived damaged, defective, or incorrect.
CONTACT
Email: muggiftboutique@gmail.com
We aim to reply within 1-2 business days, Monday-Friday, excluding U.S. public holidays.