Refund policy

Return & Refund Policy

Last updated: September 21, 2026

Mug Gift Boutique sells made-to-order products and ships only within the United States.

MADE TO ORDER: ALL SALES ARE FINAL

Each item is produced after an order is placed. We do not accept returns or exchanges and do not issue refunds for change of mind.

This includes:

• Accidental purchases or buyer's remorse.
• Unwanted gifts.
• Selecting the wrong design, color, size, quantity, or other product option.
• Minor, non-defective variations in color or print placement.

Please review the product description, dimensions, selected options, and shipping address carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us if your order arrives damaged, including damage during shipping, has a manufacturing or printing defect, or contains a product, design, size, or color different from the option selected in your order.

You must report any damage, defect, or incorrect item to muggiftboutique@gmail.com no later than 10 calendar days after delivery. Include:

• Your order number.
• A brief description of the issue.
• Clear photos showing the entire item.
• Close-up photos showing the damage, defect, or incorrect product.
• Photos of the packaging and shipping label, if available and relevant.

Photos are required to assess your claim. We cannot issue a replacement or refund without clear photos showing the issue.

REPORTING DEADLINES

Claims reported after 10 calendar days from delivery are not eligible for a replacement or refund under our store policy.

We cannot issue a replacement or refund more than 30 calendar days after delivery. All required photos and any additional information needed to verify the claim must be received within this 30-day period.

The 30-day maximum does not extend the 10-day reporting deadline.

These reporting deadlines and photo requirements apply to delivered items. Orders that were not shipped or delivered are addressed in our Shipping Policy.

We review each request against the order record and supporting evidence before approving a replacement or refund. We may request additional information needed to verify the issue. Submitting a claim does not automatically qualify an order for a replacement or refund.

REPLACEMENTS AND REFUNDS

For an eligible, verified claim involving a damaged, defective, or incorrect item, we will arrange a replacement at no additional cost or issue a refund for the affected item.

We may offer a replacement first. If a suitable replacement is unavailable, we will provide a refund for the affected item.

A refund for an affected item includes the price paid for that item, applicable sales tax, and original shipping charges attributable to it. Replacement shipping is free. We do not charge a restocking fee for these claims.

Approved refunds are issued to the original payment method. We will confirm when the refund is issued. Your bank or payment provider may need additional time to post the credit.

RETURN INSTRUCTIONS

Please contact us before mailing any item back. A physical return may not be necessary.

If we require the return of a confirmed damaged, defective, or incorrect item, we will provide instructions and cover the return shipping cost.

Please do not send items to a production partner without instructions from us.

DAMAGE AFTER DELIVERY

Our replacement/refund policy does not cover normal wear or damage caused by misuse, accidents, or failure to follow the product's care instructions after delivery.

ORDER CHANGES, SHIPPING PROBLEMS, AND PAYMENT QUESTIONS

Contact us immediately to request an order change or cancellation. Requests are not guaranteed, and voluntary changes or cancellations are generally unavailable once production has started.

For delayed, missing, returned-to-sender, or undelivered orders, please see our Shipping Policy and contact us. These situations are not automatically excluded by our made-to-order policy.

We encourage you to contact us about an order or payment problem so we can help review the situation.

CONTACT

Email: muggiftboutique@gmail.com
We aim to reply within 1-2 business days, Monday-Friday, excluding U.S. public holidays.

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Shipping Policy

Last updated: September 21, 2026

WHERE WE SHIP

Mug Gift Boutique ships only within the United States. Available destinations and shipping methods are shown at checkout. Service to Alaska, Hawaii, U.S. territories, PO Boxes, or military addresses may vary by product and fulfillment provider.

If we accept an order and then determine that we cannot ship to the address provided, we will contact you. If we cannot agree on a supported delivery arrangement, we will cancel the unfulfillable order and refund the amount paid for it, including applicable taxes and shipping charges.

PRODUCTION AND TRANSIT TIMES

All products are made to order through third-party fulfillment partners.

Typical estimates after we receive your complete order and payment authorization are:

• Production: 2-7 business days.
• U.S. carrier transit after shipment: 3-8 business days.

Business days are Monday-Friday, excluding U.S. public holidays. Production and transit are separate stages. A carrier transit estimate alone does not include production time; a total delivery estimate includes both. Please review the information shown for your particular order before purchasing.

When known before purchase, longer production estimates for holidays or peak periods will be disclosed in the relevant product or checkout information.

PRODUCTION DELAYS AND ORDERS WE CANNOT FULFILL

If we cannot ship within the timeframe promised for your order, we will notify you and explain your options, including agreeing to a revised shipping timeframe or canceling for a refund.

If we cannot fulfill the order, we will cancel the order and refund the unshipped merchandise and associated charges.

CARRIER DELAYS

Delivery estimates are not guaranteed unless expressly stated otherwise. Weather, holidays, and carrier disruptions may affect transit.

If your package is significantly delayed, contact us so we can investigate with the fulfillment partner or carrier.

ORDER CONFIRMATION AND TRACKING

You will receive an order confirmation after purchase and a shipping notification with tracking when available.

Tracking may take time to update. Creating a shipping label alone does not confirm that the carrier has received the package.

Items may ship separately when fulfilled by different facilities or at different times.

SHIPPING COSTS

Shipping charges are shown at checkout before purchase. Refunds of shipping charges are handled under our Return & Refund Policy.

We do not charge additional shipping for a replacement of a confirmed damaged, defective, or incorrect item.

ADDRESS ERRORS AND CHANGES

Please enter a complete and accurate shipping address. If you notice an error, email muggiftboutique@gmail.com immediately.

We will try to help, but address changes may be unavailable after production or shipping preparation begins.

If an order is returned to the fulfillment partner because of an address error supplied by the customer, we will contact you to discuss available options. Reshipping may require an additional shipping charge, which we will disclose before reshipping.

If the address or fulfillment error was caused by us or our fulfillment partner, we will correct it without charging you additional shipping.

A returned-to-sender package will not automatically be treated as successfully delivered to you.

MISSING PACKAGES

If your package has not arrived, email us with your order number and tracking details. We will review the shipment and work with the fulfillment partner or carrier to investigate.

If the shipment is confirmed lost before delivery, we will arrange a replacement at no additional cost or issue a refund.

If tracking shows delivered but you cannot locate the package, check the delivery location and with other members of your household, and contact the carrier for delivery details. Please also notify us so we can help investigate.

A delivered scan does not automatically disqualify every claim.

Where correct delivery is established and a package is subsequently stolen or lost, a free replacement or refund is not guaranteed.

This provision does not affect claims for an item that arrived damaged, defective, or incorrect.

CONTACT

Email: muggiftboutique@gmail.com
We aim to reply within 1-2 business days, Monday-Friday, excluding U.S. public holidays.

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Terms of Service

Last updated: September 21, 2026

OVERVIEW

These Terms of Service apply to purchases from and use of the Mug Gift Boutique website. References to "we," "us," and "our" mean the store operator identified on our Contact Information page. Our store is hosted on Shopify. Your purchase is from Mug Gift Boutique.

Please review these terms, our Return & Refund Policy, and our Shipping Policy before ordering. Our Privacy Policy explains our handling of personal information.

ELIGIBILITY AND ACCURATE INFORMATION

Purchases must be completed by an adult legally able to enter into a contract, or by a parent or guardian on a minor's behalf. You must provide accurate contact, payment, and delivery information and be authorized to use the payment method provided.

We sell and ship only within the United States.

PRODUCTS

Products are made to order using third-party print-on-demand fulfillment partners. Product descriptions explain the materials, dimensions, and options offered.

Screen settings and printing processes may cause minor color or placement differences. Manufacturing or printing defects and incorrect items are addressed under our Return & Refund Policy.

PRICES AND PAYMENT

Prices are stated in U.S. dollars. Applicable taxes and shipping charges are shown before you complete your order. Payments are handled through Shopify and the payment providers offered at checkout.

We may change prices for future purchases. We will not increase the price of an existing order without your agreement.

ORDER ISSUES AND CANCELLATIONS

If we identify a material pricing or product error, suspected fraud, an unsupported delivery address, or an inability to fulfill your order, we may contact you for clarification or cancel the affected order.

If we cancel an order, we will refund the amount collected for the canceled items and associated taxes and shipping charges.

Any revised price or substitute product requires your agreement.

Contact muggiftboutique@gmail.com immediately to request an order change or cancellation. We will try to accommodate requests before production starts, but cannot guarantee them.

Once production has started, voluntary changes and cancellations are generally unavailable.

SHIPPING, RETURNS, AND REFUNDS

Our Shipping Policy explains production estimates, delivery, address issues, and missing packages.

Our Return & Refund Policy explains our no-change-of-mind-return policy, reporting deadlines, photo requirements, and the remedies available for damaged, defective, or incorrect products.

Please contact us about an order problem so we can review the situation.

INTELLECTUAL PROPERTY AND LAWFUL USE

Website content, branding, and artwork may be protected by intellectual property rights belonging to Mug Gift Boutique or other rights holders. Purchasing a product does not transfer any intellectual property rights in its artwork.

You may not reproduce or commercially exploit protected content without written permission from the rights holder.

Do not use the website for fraud, unlawful activity, infringement of others' rights, or interference with the website's operation.

GOVERNING LAW

These terms are governed by applicable U.S. federal law and the laws of Illinois.

CHANGES TO THESE TERMS

We may update these terms for future use and purchases. The version in effect when you place your order applies to that purchase.

CONTACT

Mug Gift Boutique
Email: muggiftboutique@gmail.com
Our operator's identity and public business contact details appear on the Contact Information page.